CARE: Grounded Recursive Self-Improvement for Production Customer-Service Agents
The paper introduces CARE, a framework for recursive self-improvement (RSI) in production customer-service agents. It replaces a frontier proprietary model with an in-house mid-sized model that learns from its own failures after deployment. A 24/7 inspection process identifies failures, attributes them to model or component errors, and uses on-policy self-distillation with privileged diagnosis information to update the model. Candidates are validated via simulation tests and offline inspection before promotion, requiring parity with the deployed version and human approval.
Why it matters: Provides a concrete, technically detailed approach to continuous model improvement in production, addressing a practical challenge in deploying AI agents.