Hiver

Hiver is a shared-inbox and customer-service platform built for teams that run support out of Gmail or similar emAIl environments. Its AI sIDEkick feature is aimed at reducing repetitive work for support Agents, so teams can respond faster while keeping answers consistent across the inbox.

What it does

The AI assistant works inside the support inbox. It can draft suggested replies to incoming customer messages, summarize long email Threads, and help agents find the right Information without leaving the conversation. Because it sits alongside shared mailboxes and assignment rules, the AI ouTPUt is meant to slot into an existing support Workflow rather than replace it with a separate tool.

Key capabilities

• Suggested replies: generates draft responses agents can review, edit, and send.
• thread summaries: condenses lengthy customer conversations so agents can catch up quickly.
• shared inbox support: works with team assignment, collision detection, and internal notes.
• Knowledge assistance: helps surface relevant answers from connected help content, though exACT behavior may vary by plan.
• workflow integration: keeps AI help inside the inbox instead of requiring a separate chat window.

Who it is for

Hiver is most useful for customer support, success, and shared-service teams that already manage high email volume. Small and mid-sized teams often benefit most, since the product targets organizations that want AI help without adopting a full Enterprise contact-center stack. sales and Operations teams using shared mailboxes may also find the drafting and summarization features useful.

How to get started

1. Visit the Hiver website and review the AI sidekick feature pages.
2. Start a trial or request a dEMO to see how the assistant behaves in a shared inbox.
3. Connect your team mailbox and configure assignment rules and knowledge sources.
4. Test suggested replies on a small group of agents before rolling out broadly.

Pricing and access caveat

Pricing and AI feature availability may vary by plan, seat count, and region, so check current terms before comMITting. AI-generated replies should be reviewed by agents, especially for sensitive or account-specific questions. Feature limits, model behavior, and free-trial conditions can change, so confirm details directly with the vendor.