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Study of 489K LLM Conversations Reveals Gap Between Grounding Claims and Inspectable Evidence

An analysis of 489,283 assistant-user response pairs from ShareChat and WildChat finds that broad attribution language appears in 31.9% of responses, while explicit URLs appear in only 1.33%, highlighting a gap between claims of grounding and preserved inspectable support. The study examines how response cues like attribution and uncertainty relate to users' accepting, checking, or challenging behaviors, finding that uncertainty is the only cue with a small statistically distinguishable association favoring checking. Scrutiny is concentrated in certain conversations, and its turn-to-turn persistence diminishes when conversation-level differences are accounted for.

AI Brief

This research provides concrete, large-scale evidence on how users interact with LLM outputs, informing design of more verifiable AI systems.

arXiv:2611.08232v1 Announce Type: new Abstract: Large language models (LLMs) often present synthesized answers without making their supporting evidence easy to inspect. We study how features of these answers relate to users' subsequent accepting, checking, and challenging in 489,283 assistant-user response pairs from ShareChat and WildChat. Broad attribution language appears in 31.9% of qualifying responses, compared with explicit URLs in 1.33%, revealing a gap between claims of grounding and preserved inspectable support. Attribution, uncertainty, and other response cues generally accompany both checking and challenging; only uncertainty shows a small statistically distinguishable pooled association favoring checking. Within Technical Help, uncertainty favors checking relative to challenging; refusals and reasoning traces favor challenging in Seeking Information. Scrutiny is concentrated in some conversations, while its apparent turn-to-turn persistence becomes much smaller when conversation-level differences and response ordering are examined separately. These results suggest that supporting verification requires attention to what evidence can be inspected, which question a user is trying to resolve, and the history of the interaction.
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