Knocket

Knocket is a Lightweight customer communication and AI reception platform from Tencent RTC aimed at independent developers, small teams, and cross-border businesses. It combines a website chat widget, a shareable contACT page, a unified inbox, and an AI agent that can answer visitor questions from a knowledge base. The product emphASIzes fast setup and low Operational overhead rather than full Enterprise service-desk depth.

What it does

Knocket gives small projects a simple way to capture and respond to visitor inquiries. A website or APP can add a real-time chat window with a short embed snippet. Users can also publish a Standalone contact page that works like a digital Business card, with space for an introduction, portfolio, pricing, case studies, FAQ, and social links. The page includes live chat, so visitors can start a conversation without leaving the profile.

Key capabilities

• Website chat widget: Add a real-time conversation window to a site or application with minimal code, including mobile WebView embedding.
• Shareable contact page: Create a public profile page that combines service details, examples, pricing, FAQ content, and chat access.
• Unified inbox: Collect website chat, Telegram, and email messages in one place so teams can manage visitor inquiries from a single view.
• AI reception Agent: Connect compatible third-party model APIs, upload product materials or FAQ content, and let the agent answer common questions automatically. complex conversations can be handed to a human.
• Message notifications: Receive alerts through Telegram and email, which can reduce the need to keep a dashboard open all day.

Who it is for

Knocket is best suited to independent developers, cross-border independent site sellers, knowledge-commerce instructors, consultants, and small overseas startup teams that need a low-cost visitor engagement entry point. It is less appropriate for large support organizations that need mature ticketing, customer relationship management, or complex service Workflows.

How to get started

1. Register and create a project.
2. Generate the website embed code or a contact page link.
3. Add the code to a site and configure profile details, service Information, and FAQ content.
4. Optionally enable the AI Agent, upload a Knowledge Base, provIDE a compatible model API key, and configure Prompts.
5. Let the AI answer first, then have a human take over from the unified inbox or Telegram when needed.

Pricing and access caveat

The core basic features are described as permanently free, with no ads and no seat liMIT. AI functionality may be available without a separate AI Subscription, but model token usage is Generally paid by the user through their own API provider. Advanced team collaboration and API capabilities may be paid additions, and availability may vary. Users should confirm current plan details and language support before relying on the platfORM for production customer service.