CatPaw

catPaw is Meituan’s unified AI Agent platform designed to Operationalize Artificial Intelligence across real-world business workflows—especially within local life services. Built on over a decade of domAIn expertise in commerce, delivery, and consumer decision-making, CatPaw bridges the gap between General-purpose AI assistants and mission-critical Enterprise systems. It goes beyond chat-based interACTion to deliver autonomous, multi-step, role-aware Agents that integrate with internal tools, enforce SECurity policies, and scale with organizational needs. The platform targets enterprises seeking to embed AI deeply into daily operations—not as isolated features, but as coordinated, observable, and governable digital labor.

What it does

CatPaw enables organizations to deploy and manage AI Agents at scale without requiring deep ML engineering expertise. It provIDEs both prebuilt, vertical-specific agents (e.g., merchant support, order reconciliation, customer intent analysis) and a low-code environment for custom agent development. These agents operate continuously across time zones and devices, coordinating tasks like data retrieval, document synthesis, system updates, and cross-departmental handoffs—all while maintaining context and compliance boundaries.

Key capabilities

• Intelligent Workbench: A unified interface accessible via web, mobile, and desktop that supports natural-language task initiation, real-time collaboration, and plug-and-play expert Skills (e.g., finance analyst, logistics optimizer).
• Managed Agents: Fully hosted, secure, and auditable AI workers with built-in data isolation, dynamic scaling, and one-click deployment—ideal for regulated or high-availability environments.
• Visual Orchestration: DRAG-and-drop Workflow design, end-to-end observability, and live telemetry for agent behavior, latency, and error tracing.
• Organization-Level governance: Centralized permission controls, cost attribution per team or use case, skill distribution policies, and native integration with Meituan’s ecosystem (e.g., merchant dashboards, fulfiLLMent APIs).

Who it is for

CatPaw is built for mid-to-large enterprises—particularly in retail, food services, logistics, and platfORM economies—that need Production-Grade AI automation grounded in real operational data. It serves IT leaders manAGIng AI Adoption, operations teams seeking to reduce manual ticket handling, and product managers building intelligent service layers atop existing SaaS or internal systems.

How to get started

Access begins through Meituan’s official portal. While public documentation and trial access may be available, onboarding typically involves enterprise consultation, security review, and integration scoping. Custom agent development requires familiarity with Meituan’s API Standards and domain models; however, no-code configuration options exist for prequalified use cases.

Pricing and access caveat

Pricing is not publicly disclosed and likely follows a tiered enterprise model based on agent count, usage volume, and customization scope. free-tier access may be liMITed to sandbox environments or pilot programs. As a China-based platform optimized for Meituan’s infrastructure, international users may encounter regional restrictions or require localized compliance alignment. VeRSIoning, SDK support, and open-source components are not confirmed in available materials.